intelligent IVR

World is already moving towards automation, IVR is one step closer to automation, IVR (interactive voice response) work for call-centers regarding the user?s quires. The I(IVR) will be trained enough to understand the users? instructions and follow those instructions along via audio input thr

Project Title

intelligent IVR

Project Area of Specialization

Artificial Intelligence

Project Summary

World is already moving towards automation, IVR is one step closer to automation, IVR (interactive voice response) work for call-centers regarding the user’s quires.

The I(IVR) will be trained enough to understand the users’ instructions and follow those instructions along via audio input through a voice call, and generate an output according to user input, here involve the machine learning the branch of AI (Artificial Intelligence), that will help system to be able to listen and recognize the words and even recognize the meaning then response accordingly.

it’ll be an exciting system to deliver the best way of personalization and self-service by saving time and effort  it'll allow direct command interaction with system rather than waiting for the systems manual tree like instructions.

Project Objectives

The main objective of the project is to design and build a system that can interact with basic user so that he/she can make use of voice commands to deal with system for to the point working, and system has capability of recognizing speaker's command, and process the request to perform the given task, minimize the complexity and save time.

Some other objectives are …

• To develop an interactive voice response system along with speech recognition/Artificial Intelligence attribute
• To understand the basics of speech processing and data set development
• To get knowledge on various speech recognition approaches

Project Implementation Method

For the purpose of our project we followed an incremental software building model as our project consists of several functional components to be developed in a incremental manner. In incremental model, the whole requirement is divided into various builds.

During each iteration, the development module goes through the requirements, design, implementation and testing phases. Each subsequent release of the module adds function to the previous release. The process continues till the complete system is ready as per the requirement.

Benefits of the Project

• Project will help in achieve Natural way of formal interaction between system and user, system capable of recognizing  audio voice inputs to the IVR system.
• it'll be a step toword intelligent automation.
• System will be intelligent enough to make system achive smooth, fast and reliable connection between system and service.

learning benefit include, how to …

• To design and complete a functional project that integrate various course concepts.
• To develop various skills related to project management like team work, resource management, documentation and time management.
• To hands-on experience of working in project as team.
• To learn about and become familiar with the  professional   engineering practices

Technical Details of Final Deliverable

• I(IVR) help overcome the following instruction and propose intelligent system.
• it'll save user time, and help user deliver his/her to the point query.

Final Deliverable of the Project

Software System

Core Industry

IT

Other Industries

Core Technology

Artificial Intelligence(AI)

Other Technologies

Sustainable Development Goals

Decent Work and Economic Growth, Industry, Innovation and Infrastructure, Partnerships to achieve the Goal

Required Resources

If you need this project, please contact me on contact@adikhanofficial.com