Riphah Complaint Care Management System
Riphah Complaint Care Management System will be a website-based application. The purpose of this application is to register and resolve users? complaints. Nowadays, we have seen how much trouble a user faces while registering a complaint virtually and manually. This system will help users to registe
Project Title
Riphah Complaint Care Management System
Project Area of Specialization
Project Summary
Riphah Complaint Care Management System will be a website-based application. The purpose of this application is to register and resolve users’ complaints. Nowadays, we have seen how much trouble a user faces while registering a complaint virtually and manually. This system will help users to register a complaint and view the status of complaints. The system will provide a wide range of features to support users.
Project Objectives
As due to advanced technology and covid most of the manual systems were shifted to the online
systems so we also needed to create an efficiently working Complaint management system.
The current existing systems couldn’t adequately help users. Newly user needs a lot of time
and assistance to properly use the system. So, therefore we needed a system that can fully
accommodate people and can make human-computer interaction efficient and easy while using
our system.
Project Implementation Method
We are using PHP, HTML, CSS and Javascript for the implementation of the project. Software requirements: Xampp, IDE
Benefits of the Project
The overview of our proposed solution is to provide a system consisting of basic and unique
features that will support the user in different ways. Through our system, we want our users to
be fully accommodated. Our system will help the user in registering a complaint, track
complaint also views similar or related problems that were resolved which will now be helpful
to other users to guide how to resolve their issue or how they can help themselves.
The system is composed of the following salient Features:
I. Placing Complaint
II. Tracking Complaint
III. Categorized Complaint
IV. Scheduling Complaint
V. Graphical representation of complaints
VI. Security OTP
VII. Direct communication through email, live chat
VIII. Give Feedback/Suggestions
IX. Dashboard
X. History of complaint
XI. Resources
XII. Import/Export report
XIII. Alert/notify the agent
Technical Details of Final Deliverable
In the final deliverables we will be completing the features of the project and also, testing of the project.
Final Deliverable of the Project
Core Industry
Other Industries
Core Technology
Other Technologies
Sustainable Development Goals
Required Resources
| Item Name | Type | No. of Units | Per Unit Cost (in Rs) | Total (in Rs) |
|---|---|---|---|---|
| Laptop | Equipment | 1 | 50000 | 50000 |
| Total in (Rs) | 50000 |
If you need this project, please contact me on contact@adikhanofficial.com
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