CRM for interent service provider
Our platform provides the ease to customer. So the customer has no need to visit the ISP Office with their issue. Sometimes office is closed due to some reason so the customer will online submit their request Like for New Connection, Card Recharge and Connection Error. Introducing a CRM platf
2025-06-28 16:31:00 - Adil Khan
CRM for interent service provider
Project Area of Specialization Internet of ThingsProject SummaryOur platform provides the ease to customer. So the customer has no need to visit the ISP Office with their issue. Sometimes office is closed due to some reason so the customer will online submit their request Like for New Connection, Card Recharge and Connection Error.
Introducing a CRM platform has been shown to produce real results – including direct improvements to the bottom line. CRM applications have a proven track record of increasing:
- Lead conversion by up to+30%,
- Sales by up to+30%,
- Sales productivity by up to+35%,
- Customer satisfaction by up to+35%,
- Faster decision-making by up to +38%,
- Revenue by up to+25%.
Research Objectives:
- To develop the system to Increase the customer satisfaction and to make your system more efficient.
Commercial Objectives:
- To increase business and sales and improving the engagement with their customers.
The waterfall method is sequential and linear approach to develop any software. We will use Waterfall methodology for this because it’s commonly and widely used in this kind of system where we have a complete user requirements. It also identifies deliverable and milestone of a project. And it is a good thing that system is well define before it design. There are several phases in this methodology and we are going to work according to sequence of these phases.
The Phases are
- Requirements.
- Analysis.
- Design.
- Coding / Implementation.
- Testing.
- Deployment.
- Maintenance.
The beneficiaries of CRM is the Employees, Customers, admin and the company who is owning this. The Benefits of CRM is facilitate the customers. Managing Data, Generating Insights, Resolving Complaints, giving feedback, generating reports. Increase the profit of the company.
Also it is a cost saving product. CRM also Increase the satisfactory level of customers. Also it is a cost saving product. CRM also Increase the satisfactory level of customers.
Technical Details of Final Deliverable- Requirements:
In this phase we collect the potential requirements from the customers for identify and justify the functional and non-functional requirements. The given guidelines and deadlines.
- Analysis:
In this phase we analyzed the model for project feasibility of the project and risk and budgeting are also considered in this phase. What programing language we are going to use for front end and what programing language we are using for backend. What database will be considered?
- Design
In this phase the architecture of the program going to be written in the next phase is created in this phase. Like we design the use cases with narrative, entity relationship diagrams that how our system works for users.
- Coding / Implementation
In this phase we start coding our project and start to implement the documentation we created in previous phases. It based on design.
- Testing
After we coded the system the testing phase of the software is started. In this phase we check that is there is any flaw or problem is available in our written code as well as if our system is work properly according to the given requirements and according to the documentation. And if there is any flaw available than it will be corrected and the testing phase is again carry out.
- Deployment
We test the application in the system for more testing if there is no flaw detected than we deploy the web application for domain and hosting.
- Maintenance
Corrective, adaptive and perfective maintenance is carried out in this phase to improve, enhance and update our final result.
Final Deliverable of the Project Software SystemCore Industry TelecommunicationOther Industries IT Core Technology Internet of Things (IoT)Other Technologies OthersSustainable Development Goals Decent Work and Economic GrowthRequired Resources| Item Name | Type | No. of Units | Per Unit Cost (in Rs) | Total (in Rs) |
|---|---|---|---|---|
| Total in (Rs) | 70000 | |||
| API's | Equipment | 4 | 15000 | 60000 |
| Doamin | Equipment | 1 | 10000 | 10000 |